Luvs2play2
06-11-2008, 01:10 PM
I had a very disappointing encounter with them and I wanted to warn
anyone else of their extremely poor attitude. I have been a long term
customer and had some issues in the past with their midi files, but
in general they tended to work things out although I do always
remember a bit of haughtiness and a tendency to come across as if
they were doing you a favour.
They sell thousands of "professional" midi sequences, and as a rule
most of them are very good. All new ones are pretty well 98% accurate
and they all have synced lyrics. The problem is when you go for the
older ones. I bought 8 files last week and 2 of them were oldies.
Alone by Heart, and Total Eclipse of the Heart by Bonnie Tyler. Alone
is not finished. It doesn't even have any GUITAR in the file, not to
mention harmony lines.
Total Eclipse is a MESS. It start off with what is supposed to be the
piano part, but it's a glockenspiel?? When they bass kicks in it play
the wrong notes, and it just goes on from there as a train wreck.
Completely unusable.
Of course those are the only two songs I chose that do not have the
little audio sample to listen to before you buy.I can see why.
I just wanted to warn people because you haven't heard the best of it
yet. Want to see their helpful, resolution to my problem? Want to see
how they demonstrated good customer service?
Here's the email Exchange with them. Read from the bottom up to see
the progression:
<i>THIS is how you decide to do fair business? By taking an attitude
with me? Even when I very clearly point out very accurate problems
with your sequences and want nothing more then a resolution?
I am decidely disappointed in you as a company and rest assured, will
make certain others are shown the response I received.
Kendall Partington
Midi Hits <info@...> wrote:
Kendall,
To insure this does not happen TO YOU again.. We have closed your
account.
Please find another source for tracks.
Joe
I haven't heard back from anyone yet in regards to the problem below,
but maybe it's just because it's the weekend. I'm just unfortunately
adding another problem. I'm starting to discover why some songs don't
have the little "play and hear a snippet" of the song beside them.
Both of the ones I had to take on faith are not of the same
professional quality as most of your sequences.
I also purchased "Alone" by Heart and it's unifinished. It doesn't
have a melody line, harmony, or even more importantly any electric
guitar! How can you possibly sell the song without the lead guitar or
even the background chords? SInce you charge the same price for all
files with no limitations or exclusions that I'm aware of, I think
it's reasonable to expect the same high-quality for all of them. I'm
truly disappointed that two of my purchases are unusable. I sincerely
hope you intend to correct this problem and I would strongly urge you
to either add the play before you buy function to all of your songs,
or at least make sure they are all as well done as most of your
sequences with full orchestration,and harmony backing.
Sincerely,
Kendall Partington
Kendall Partington <unison@...> wrote: Date: Sat, 7 Jun 2008
16:15:11 -0400 (EDT)
From: Kendall Partington <unison@...>
Subject: Problem with order
To: info@...
I just bought 8 songs and the first one I'm listening to, Total
Eclipse of the Heart is sequenced..well..wrong. It has numerous
problems. To start with it's playing the piano part with a celesta
and glockenspiel. Then when the bass and other instruments come in at
the start of the second verse, the bass is actually playing a wrong
note. It just gets worse from there. the arrangement is wrong, the
volume levels are out of whack It seriously needs a complete
overhaul. I don't know how this one slipped through the cracks, but I
hope you can ultimately fix it. It's not usable in it's current state.
It's rare I come across a sequence from you that isn't practically
perfect so I trust you'll take care of it for me. Thank you.
Sincerely,
Kendall Partington
</i>
anyone else of their extremely poor attitude. I have been a long term
customer and had some issues in the past with their midi files, but
in general they tended to work things out although I do always
remember a bit of haughtiness and a tendency to come across as if
they were doing you a favour.
They sell thousands of "professional" midi sequences, and as a rule
most of them are very good. All new ones are pretty well 98% accurate
and they all have synced lyrics. The problem is when you go for the
older ones. I bought 8 files last week and 2 of them were oldies.
Alone by Heart, and Total Eclipse of the Heart by Bonnie Tyler. Alone
is not finished. It doesn't even have any GUITAR in the file, not to
mention harmony lines.
Total Eclipse is a MESS. It start off with what is supposed to be the
piano part, but it's a glockenspiel?? When they bass kicks in it play
the wrong notes, and it just goes on from there as a train wreck.
Completely unusable.
Of course those are the only two songs I chose that do not have the
little audio sample to listen to before you buy.I can see why.
I just wanted to warn people because you haven't heard the best of it
yet. Want to see their helpful, resolution to my problem? Want to see
how they demonstrated good customer service?
Here's the email Exchange with them. Read from the bottom up to see
the progression:
<i>THIS is how you decide to do fair business? By taking an attitude
with me? Even when I very clearly point out very accurate problems
with your sequences and want nothing more then a resolution?
I am decidely disappointed in you as a company and rest assured, will
make certain others are shown the response I received.
Kendall Partington
Midi Hits <info@...> wrote:
Kendall,
To insure this does not happen TO YOU again.. We have closed your
account.
Please find another source for tracks.
Joe
I haven't heard back from anyone yet in regards to the problem below,
but maybe it's just because it's the weekend. I'm just unfortunately
adding another problem. I'm starting to discover why some songs don't
have the little "play and hear a snippet" of the song beside them.
Both of the ones I had to take on faith are not of the same
professional quality as most of your sequences.
I also purchased "Alone" by Heart and it's unifinished. It doesn't
have a melody line, harmony, or even more importantly any electric
guitar! How can you possibly sell the song without the lead guitar or
even the background chords? SInce you charge the same price for all
files with no limitations or exclusions that I'm aware of, I think
it's reasonable to expect the same high-quality for all of them. I'm
truly disappointed that two of my purchases are unusable. I sincerely
hope you intend to correct this problem and I would strongly urge you
to either add the play before you buy function to all of your songs,
or at least make sure they are all as well done as most of your
sequences with full orchestration,and harmony backing.
Sincerely,
Kendall Partington
Kendall Partington <unison@...> wrote: Date: Sat, 7 Jun 2008
16:15:11 -0400 (EDT)
From: Kendall Partington <unison@...>
Subject: Problem with order
To: info@...
I just bought 8 songs and the first one I'm listening to, Total
Eclipse of the Heart is sequenced..well..wrong. It has numerous
problems. To start with it's playing the piano part with a celesta
and glockenspiel. Then when the bass and other instruments come in at
the start of the second verse, the bass is actually playing a wrong
note. It just gets worse from there. the arrangement is wrong, the
volume levels are out of whack It seriously needs a complete
overhaul. I don't know how this one slipped through the cracks, but I
hope you can ultimately fix it. It's not usable in it's current state.
It's rare I come across a sequence from you that isn't practically
perfect so I trust you'll take care of it for me. Thank you.
Sincerely,
Kendall Partington
</i>